Have Questions About Our Site?

We've worked hard to make our redesigned site as easy as possible for you to use, but should you still encounter any difficulty, we hope you'll take a few minutes to read through the tips provided below. Please let us know if your question is not answered below, and we'll add it right away.

Our New Retail Website

Many retail visitors to this site have asked lately about where to purchase our products. We are very happy to announce the launch of our new retail website, www.janeincproducts.com

Our Wholesale Catalog

Perhaps the most frequently asked questions pertain to using our state of the art online wholesale catalog and ordering system. We have taken careful measures to ensure the safest and most secure shopping cart available today.

Catalog Prices: While we welcome all visitors to Jane-Inc.com and hope you enjoy browsing through our  pages of wonderful products, our wholesale catalog prices are visible only to registered resellers. If you are a reseller, we encourage you to register for online purchases.

Registration: You can register for ordering online by completing our online application. Once your registration information is confirmed and your account is activated, simply place your order online, provide accurate shipping details on your order form and a valid email address so we can contact you about your order as needed. Then, when you get to the Order Confirmation page, simply close your browser. Our system will save your order and email you a copy of your order and your order will be processed as quickly as possible.

Shipping & Payments: Because of the complexity of most wholesale orders, we do not include shipping charges in online orders and we do not accept credit cards online. Instead, we contact you when your order is prepared for shipping and inform you of shipping charges, and we collect your credit card information, if necessary, at that time.

Site Help

We've built the site to be viewable in more modern browsers because modern browsers support more advanced functions, including JavaScript. JavaScript allows us to move things around the screen, change displays, and generally make our site more interactive and interesting. JavaScript is usually enabled by default in all browsers. If you have trouble using our menus, for example, most likely your browser's JavaScript has been disabled.

Keeping Your Browser Up-To-Date Makes The Internet More Fun

If it's been a while since you installed your Internet browser, we encourage you to upgrade to a newer version for an optimal online experience:
• www.firefox.com
• www.netscape.com
• www.microsoft.com
• www.apple.com

If you have already upgraded, and you still have difficulty using our site, make sure you have JavaScript turned in your browser's preferences panel.
Turning On (Enabling) Javascript

If you use AOL

You might find it easier to set up a different browser for viewing our site. Many AOL users don't know they can simply download a different browser and configure it for use on the WWW at large. If you want to give this a try, you can select a browser to download via the links provided above.

If you use Microsoft Internet Explorer browser (5.0 +)

1. Click the View menu and select "Internet Options..."
2. Click on the "Security" Tab at the top
3. Click on the "Custom Level" button near the bottom
4. Click the "Settings..." button
5. Scroll down to Scripting "Active scripting" and click the "Enable" radio button
6. Click the OK button, which closes that window
7. Click the next OK button (at the bottom of the Internet Options window)
8. Refresh your browser or click the 'Back' button on your browser to return to the Previous page

Note: If this does not work for your version of Internet Explorer, selecting "Medium" from the dropdown "Reset Custom settings" menu will usually work.

If you use Netscape 7.2+ (Don't use 4.x, 7.0 or 7.1, please!)

1. Click on the Edits menu
2. Click on "Preferences"
3. Click on "Advanced"
4. Check the boxes for "Enable Java" and "Enable native object scripting"

If you use Firefox

1. Click on the Tools menu
2. Click on "Options"
3. Click on "Web Features"
4. Check the boxes for "Enable Java" and "Enable JavaScript"

If you use Safari

1. Click on the Safari menu
2. Click on "Preferences"
3. Click on "Security"
4. Check the boxes for "Enable Java" and "Enable JavaScript"

Please Note

Every off-site link should open a new browser window. You need only to close that window to stay at (or return to) our site. If you come upon a link that doesn't open a new window, simply use your browser's BACK button to return - then please let us know.